Abstract
Athenahealth's QuickPay payment experience allows consumers to view and pay their medical bills online using a unique access code that they receive in their paper statement. This payment experience has recently undergone an update and redesign process, and in order to gauge the effectiveness of the new design, heuristic evaluations and usability testing was conducted on the beta version of the redesigned prototype. Overall, although the proposed redesigned prototype has some cosmetic issues that need to be addressed, the results found the new prototype design highly usable, and recommendations for next-steps are given based on the outcome of the testing.
First Name
Ayu
Last Name
Larasati
Industry
Organization
Supervisor
Capstone Type
Date
Spring 2021
Portfolio Link
Student LinkedIn