Steer Your Career: Streamlining the Appointment Scheduling Process

Steer Your Career (Steer) is the platform that social work students at UT’s Steve Hicks School of Social Work (SHSSW) rely on for all things career advising. Steer serves students and alumni at all stages of job market exploration, but folks frequently struggle to schedule appointments within the system. Recognizing how critical these appointments are to a social worker’s success, I aimed to gather insights into how to make the site more user-centered. I conducted a heuristic evaluation and competitive analysis to identify gaps and areas of opportunity, in addition to conducting eight student interviews. After synthesizing the results and developing recommendations, I presented the findings to the SHSSW Academic Affairs team.