Abstract
There has been a great interest in contactless payments in light of the growing pandemic. Customers are searching for a simple, safe, secure payment option. In order to assist customers in achieving these objectives, PayPal is undertaking initiatives like QR code in-store payment. The feature has been launched, yet the experience is not frictionless to offer a simple and delightful payment experience. This project utilized interview and usability testing methods to learn about target users and uncover the pain points of existing design. The final deliverables are design solutions that aim to solve these pain points.
First Name
Huani
Last Name
Zeng
Organization
Supervisor
Capstone Type
Date
Fall 2022