Topics in User Experience Design: User Research

This course addresses concepts and methods of user experience (UX) research, from identifying users’ problems and needs to evaluating concepts and designs for viability, usability, and satisfaction. It also covers aspects of managing the research process, including recruiting participants, setting up and conducting studies, analyzing qualitative and quantitative data, and disseminating insights. Students will work both individually and as part of a team to complete research exercises and projects. The course includes hands-on practice with several common UX research methods such as observation, interview, survey, focus groups, and expert review. We will also touch on applied topics such as research in enterprises, consulting, and startup organizations, lean/agile techniques, mobile research approaches, and strategies for persuasively communicating findings and product implications.