Postpartum support-bot: An AI-powered chatbot for parents with postpartum

The project is supported by Postpartum Support International (PSI). Postpartum disorders affect up to one in five women globally, but most of them are left untreated. The objective of the project is to design an AI-powered chatbot application that helps parents with postpartum easily seek support and get comfort. We analyzed hundreds of PSI conversation data and developed personas and user journeys to inform the chatbot design. However, our NLP model in the chatbot is not mature enough, so we first developed a hard-coded prototype to test the effectiveness and reliability of the concept. We believe that by improving the chatting experience, we can make up for the AI limitations and establish a trusting relationship with users.