Learning the Hard Way: How Young Adults are Navigating the Healthcare System and Opportunities for Improvement

Healthcare is an inevitable service for millions of people, yet it remains a complex, confusing, and often stressful experience to manage. The research conducted explored the complexity that exists specifically for young adults navigating healthcare independently for the first time. After analyzing qualitative and quantitative data from 45 interviews, I created and facilitated two UX design workshops to ideate opportunities and solutions informed by the generative research findings. The final project is a multi-modal presentation that mixes storyboarding, user interface designs, and interactive research readouts that allow stakeholders to truly immerse themselves in the research and experience.