Iterative Usability Testing of Online Resource for People Experiencing Homelessness

The goal of this capstone was to help Austin Free-Net test and redesign a website they created for people experiencing homelessness. The website gathers information about work, health, housing, transportation, and more into one place, resulting in a large amount of content and external links that can easily overwhelm users. The wide range of educational backgrounds, literacy levels, and states of mental health requires that the website information architecture and layout be as intuitive as possible. To do this, I conducted usability testing at the Austin Resource Center for the Homeless (ARCH), made design edits based on the participants? feedback, then used the RITE method (Rapid Iterative Testing and Evaluation) to validate my designs and conclude the project with recommendations for Austin Free-Net to consider for future phases of the website.