Innovating the First-time Experience of Cloud One Network Security

My project focuses on the first-time experience (or onboarding experience) of our new product “Cloud One Network Security”. Traditionally, the first-time experience of network security products has been painful, because users need to take extensive training and troubleshooting sessions. Following this current state, my UX project aimed to streamline the process, eliminate training, and minimize troubleshooting. The outcomes are personas, user journey maps, prototypes, and usability reports. My UX research has revealed four new persona types and their current user journey. Then, the prototypes and the usability report envisioned the future direction we should head to.