Informing summary design for human-in-the-loop decision-making through user-centered research

In case management, immense volumes of text bring maximum utility when they can be referenced easily and effectively for a purpose. A concise snapshot of the key information alleviates the effort and time needed to go through them. This research study aims to understand how to create “useful” value-inducing summaries of hundreds of written client notes to support case managers at the City of Austin for better decision-making. I leverage literature review, interviews, and co-design techniques to gain a deeper understanding of information needs in case management and provide design recommendations.