Abstract
Premera is a health insurance organization offering Find Care tools to help members find doctors who meet their requirements. As a core touchpoint and task for customers in the healthcare journey, finding care is also an experience where Premera consistently gets negative customer feedback. The company is focusing on Find Care as one of highest customer experience priorities. My work aims to help inform the business what we know about the Find Care experience and to identify ways to simplify the member experience and satisfy their needs.
First Name
Ruyue
Last Name
Wang
Organization
Supervisor
Capstone Type
Date
Fall 2022
Portfolio Link
Student LinkedIn