Explainable AI in SaaS industry: Churn Prediction

NinjaOne is a fast-growing IT management SaaS company. As the company expands, it's increasingly valuable to have a data-driven system to level up customer retention. The goal of this project is to build a churn rate prediction model which does not only help the sales team identify customers that are likely to end subscription, but also provides insights on top churn drivers which will help formulate better customer retention strategy. The key to success includes data engineering and MLOps effort, as well as business and statistics knowledge to explain insights from the model.