Enhancing Global Search and Results experience for Dell Infrastructure Solutions

The Dell Infrastructure Solutions Group (ISG) is a team dedicated to creating infrastructure-based solutions. In this project, I had the opportunity to work on a project aimed at improving the search experience across all products under this area of focus. To accomplish this, I followed a series of steps. Firstly, to gain an understanding of the current search scenarios I began by studying and analyzing three Dell products. I also conducted interviews with UX designers and researchers to gain insight into any problems encountered with the current use cases. Next, I analyzed components from the two existing internal design systems to identify opportunity areas for enhancing the user experience. I also researched seven external design systems to learn about what other companies were working on and read research articles to identify best practices. After gathering all these insights, I developed several iterations and conducted 6 usability tests with users to evaluate their mental models and refine my design. Finally, I presented my design proposal to internal stakeholders for buy-in and later in a larger meeting with Dell's Experience Design Group. At the end of the project, I delivered design components for the new global search and results experience, usage rules, and user journey mappings. I also provided documentation for design and development standards to ensure seamless integration of the improved search experience across all products in the Dell ISG product area.