Dell Smart Policy Advisor

Abstract

This tool captures insights from various sources on Dell laptops and PCs from sources such as 'Dell Support Assist' and 'PC Doctor' to rank alerts leading to a hardware dispatch. The tool is currently predicting failures of PC commodities such as Hardware and Battery. An iterative machine learning pipeline using PySpark and Hadoop was developed to periodically assess alert trends. Database: Hive(Hadoop) Algorithms: Random Forest, SMOTE, Convolutional Neural Networks

First Name
Vinay
Last Name
Locharulu
Organization
Supervisor
Date
Spring 2020