Constituent Resource Management (CRM) for the Division of Diversity and Community Engagement (DDCE)

The goal of this project with the Texas Grants Resource Center and the Center for Community Engagement of the University of Texas at Austin was to assess the current Constituent Resource Management system of both departments and the Division of Diversity and Community Engagement as a whole, and to provide recommendations for the purchase of a CRM platform based on data collection and management needs identified through that assessment. As outward-facing programs that serve the UT, Austin, and Central Texas communities, efficient and streamlined data management using a CRM with features that best meets the needs of all departments will maximize the reach and measure the impact of DDCE programs and services. This project aims to start the conversation across DDCE departments about how to continue to connect the Division to UT’s students, faculty, and community members and measure the impact of these constituents’ interactions with UT’s service-oriented programs.