Chatbot is valued in business to improve product service by providing better instructions for users. The UT Austin report giving website is the most important way for the Reporting, Analytics, and Data team to provide insights to the University's Development. The team is performing a major change in presenting productive information to the Development Office and they realize the importance of facilitating information access and automating information request. Therefore, a chatbot embedded in the reporting website is largely appreciated. I started by interviewing different groups of users to understand their experience and needs with the reporting tool, and I created workflows between users and the reporting tool. I used Jobs to Be Done framework to analyze the chatbot's opportunities and diagramed a new workflow integrating the chatbot. I designed prototypes and tested them using the Wizard-of-Oz method.
Chatbot Design for a Reporting Website
Abstract
First Name
Xinyue
Last Name
Liu
Industry
Capstone Type
Date
Spring 2019