Center for Teaching and Learning Resources Raising awareness and increasing user engagement for instructional resources

The Center for Teaching and Learning (CTL) supports instructional development, campus collaborations, and increased opportunities for engaged and inclusive learning. This study uses UX research and design methodologies to uncover user pain points that need to be addressed within CTL, in both the digital and physical spaces. Pain points discovered in research will be shared via an updated set of user personas, a heuristic report, as well as a workflow plan that implements the needs of CTL clients and staff. Project focuses on increasing user engagement across all communication platforms to raise awareness of the resources CTL provides.