Bringing Warehouse Partners into Focus: UX Research and Design for an H-E-B Enterprise Supply Chain Data Application

Abstract

Over the course of seven months, I worked to gather a holistic understanding of warehouse partners in order to translate that research into designs for a web-based data application that is replacing a legacy mainframe application. My generative work included more than 40 hours of onsite observation and contextual inquiry, individual and group interviews, SME interviews, and user feedback sessions. The output of my work included research synthesis, mockups, prototypes, presentations, and now live application elements. We're currently planning evaluative research to validate our design work and identify improvements.

First Name
Damian
Last Name
Hill
Organization
Date
Spring 2020