Adapting the Patient Healthcare Portal for Postpartum Users

Informed by the current direction of Consumer Health at athenahealth, I adapted the patient-facing healthcare portal to become sensitive to the needs of postpartum mothers. Through user and design research, I learned about the pain points in the current experience and identified areas that needed to be addressed. I brought these insights into UX design and prototyping, focusing on solutions that expand on the existing portal framework and make it easier for mothers to address their mental health, find relevant and reliable information, and manage healthcare for their family.